‍DALLAS — United Airlines (UA) has reported a second-quarter profit of US$973 million, reflecting continued strength in a challenging macroeconomic environment. 

Shareholders saw adjusted diluted earnings per share of US$3.87, exceeding the mid-range guidance, while pre-tax earnings reached US$1.2 billion on revenue of US$15.2 billion, representing a 1.7% year-over-year increase. Adjusted pre-tax margin stood at 11.0%.

The carrier reported a sequential improvement in demand, citing a six-point acceleration in bookings and a notable uptick in business travel that began in early July. UA expects industry capacity growth to follow, with a mid-August inflection similar to trends observed in 2024.

Furthermore, UA raised its full-year adjusted earnings guidance to between US$9.00 and US$11.00 per share.

Q2 Operational Performance

Operational performance during the quarter reached its highest levels since the onset of the pandemic. Newark (EWR), in particular, delivered the best on-time performance among major New York City airports in June. 

Systemwide, consolidated on-time departures and low seat cancellation rates marked the company’s strongest second-quarter showing since 2021.

Q2 Revenue, Debt Performance

United also continued to diversify its revenue base. Premium cabin revenue grew 5.6% year-over-year, while loyalty program revenue rose 8.7%. 

Basic Economy and cargo segments increased modestly. Total passenger revenue rose 1.1%, driven by a 5.9% rise in capacity, though yield and revenue per available seat mile declined 3.2% and 4.5% respectively.

United says its cost structure remained under control, with total expenses up 6.5% year-over-year. Fuel costs fell by 11.4%, offsetting increases in labor and maintenance, and adjusted operating income reached US$1.77 billion. 

The airline ended the quarter with US$18.6 billion in liquidity and repaid the remaining US$6.8 billion loan tied to its MileagePlus program.

New Routes, Programs Launched 

During the quarter, the airline executed its largest-ever schedule by available seat miles, adding new international destinations including Nuuk, Palermo, and Ulaanbaatar. 

United also introduced Blue Sky, a loyalty and booking integration with JetBlue (B6), and launched Starlink Wi-Fi on select regional routes. 

The carrier also unveiled a new United Polaris Studio cabin for the Boeing 787-9 to enhance the premium passenger experience.

Customer, Staff Satisfaction

Customer satisfaction scores reached record levels in the second quarter. The airline reported gains in baggage handling, cleanliness, and in-flight entertainment. Technological rollouts such as TSA PreCheck, Touchless ID, and expanded ConnectionSaver functionality contributed to improved digital engagement.

Finally, UA reached a new agreement with the Association of Flight Attendants that includes industry-leading compensation terms, pending ratification.

Looking ahead, UA’s management cited declining geopolitical uncertainty and a strengthening demand environment as supportive factors for sustained margin expansion and debt reduction through the end of the year.

An earnings call is scheduled for tomorrow, July 17 to provide further discussion of the outlook.