Details of Air India’s Boeing 787, 777 Service Reduction

‍DALLAS — Further to the Air India (AI) press statement released yesterday, June 18, 2025, which announced a temporary reduction in services operated by Boeing 787 and 777 aircraft, we wish to provide details on the flights affected.

These reductions will take effect from June 21, 2025, and remain in place until at least July 15, 2025.

The reductions arise from the decision to voluntarily undertake enhanced pre-flight safety checks, as well as accommodate additional flight durations arising from airspace closures in the Middle East. The objective is to restore schedule stability and minimize last-minute inconvenience to passengers.  

Details of Flights Affected

Routes suspended until July 15, 2025:

• Delhi-Nairobi1 (AI961/962) – 4x weekly flights
• Amritsar-London (Gatwick) (AI169/170) – 3x weekly flights
• Goa (Mopa)-London (Gatwick) (AI145/146) – 3x weekly flights

Routes with reduced frequency until 15 July 2025:

North America

• Delhi-Toronto: Reduced from 13x weekly to 7x weekly
• Delhi-Vancouver: Reduced from 7x weekly to 5x weekly
• Delhi-San Francisco: Reduced from 10x weekly to 7x weekly
• Delhi-Chicago: Reduced from 7x weekly to 3x weekly
• Delhi-Washington (Dulles): Reduced from 5x weekly to 3x weekly

Europe

• Delhi-London (Heathrow): Reduced from 24x weekly to 22x weekly
• Bengaluru-London (Heathrow): Reduced from 7x weekly to 6x weekly
• Amritsar-Birmingham and Delhi Birmingham: Reduced from 3x weekly to 2x weekly
• Delhi-Paris: Reduced from 14x weekly to 12x weekly
• Delhi-Milan: Reduced from 7x weekly to 4x weekly
• Delhi-Copenhagen: Reduced from 5x weekly to 3x weekly
• Delhi-Vienna: Reduced from 4x weekly to 3x weekly
• Delhi-Amsterdam: Reduced from 7x weekly to 5x weekly  

Australia

• Delhi-Melbourne and Delhi-Sydney: Reduced from 7x weekly to 5x weekly

Far-East

• Delhi-Tokyo (Haneda): Reduced from 7x weekly to 6x weekly
• Delhi-Seoul (Incheon): Reduced from 5x weekly to 4x weekly2

Air India apologized to the passengers affected by these curtailments and is proactively contacting them to offer re-accommodation on alternative flights, complimentary rescheduling, or full refunds, as per their preference.

The revised schedule is being progressively made available on our website, airindia.com, mobile app, and through our contact center.

June 18 Air India Press Release (As Is)

In coordination with the Ministry of Civil Aviation and the Government of Gujarat, Air India is putting all possible efforts to support the family members of the deceased and the injured. Air India and Tata Group volunteers are deputed in Ahmedabad for coordination with family members for any assistance at the hospitals and for them to travel back to their respective homes with the mortal remains of the deceased. We pray for the departed souls and convey our deepest condolences to the families. 

Enhanced Measures

 The investigating authorities are continuing their efforts to find out the reasons for the accident. The DGCA had mandated ‘Enhanced Safety Inspection’ across Air India’s Boeing 787-8/9 aircraft fleet. Out of total 33 aircraft, inspections have now been completed on 26 and these have been cleared for service, while inspection of the remainder will be complete in the coming days. The fact that 26 aircraft have been cleared gives reassurance in the safety measures and procedures that we follow.  

As a matter of added precaution, Air India will also undertake enhanced safety checks on its Boeing 777 fleet and, going forward, we will continue to cooperate with the authorities, viz AAIB, DGCA, MoCA to ensure the safety of our passengers, our crew and our aircraft, which remains our highest priority. 

Temporary Route Curtailment

 Due to the geopolitical tensions in the Middle East, night curfew in the airspaces of many countries in Europe and East Asia, the ongoing enhanced safety inspections, and also the necessary cautious approach being taken by the engineering staff and Air India pilots, there have been certain disruptions in our international operations over the last 6 days leading to a total of 83 cancellations.

Given the compounding circumstances that Air India is facing, to ensure stability of our operations, better efficiency and to minimise inconvenience to passengers, Air India has decided to reduce its international services on widebody aircraft by 15% for the next few weeks.  The cuts will be implemented between now and 20 June and will continue thereafter until at least mid-July. This effectively adds to our reserve aircraft availability to take care of any unplanned disruptions. 

Air India apologises to the passengers affected due to these curtailments, and will inform them in advance and make its best efforts to accommodate them on alternate flights. Passengers will also be offered a choice to reschedule their travel without any cost or to be given full refund, as per their choice. The revised schedule of our international services effective from 20 June, 2025 will be shared shortly.